Exchange and Return Policy
- We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange.
- Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 3 days after receiving the return products.
- All returns should be sent to our consumer return department
- For further queries about exchanges and returns, please contact us at info@brandsriver.com
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
1. COMPLETE RETURN FORM
If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.
if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.
2. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.
3. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our Address
IMPORTANT : Pickup service is available for Lahore customer Only. Lahore customers have to follow till Step 2 and call us for a pickup. We charge Rs.100 For this Pick Up Service. ( PICKUP SERVICE IN LAHORE IS TEMPORARILY DISCONTINUED TILL LOCKDOWN. CUSTOMERS WILL HAVE TO SEND THE MERCHANDISE VIA COURIER DURING THE LOCKDOWN)